Summary of Complaints

Complaints Received Per Day: 0.05
Complaints Processed Per Day: 0
Complaints Resolved Per Day: 0
Number of Complaints Received: 1
Number of Complaints Resolved: 0
Number of Complaints Outstanding: 1
Number of Complaints with Delayed Resolution: 17
Grievances responded to and/or resolved within the stipulated service standards: 5.6 %
Grievances registered related to delivery of project benefits that are actually addressed: 0 %

The averages are based on 20 days period data.

Complaint Statistics

Complaint Map

Summary Table

Age of Grievances and Complaints
Total<= 7 days<= 14 days<= 21 days<= 28 days<= 56 days<= 84 days>= 85 days
Number 18 1 0 0 0 8 1 8
% 100% 5.6% 0% 0% 0% 44.4% 5.6% 44.4%


Within Service StandardTime to Resolve Grievances and Complaints
Total<= 7 days<= 14 days<= 21 days<= 28 days<= 56 days<= 84 days>= 85 daysUnresolvedResolved
Number 18 1 0 0 0 0 0 0 0 18 0
% 100% 5.6% 0% 0% 0% 0% 0% 0% 0% 100% 0%
High Priority 0 0 0 0 0 0 0 0 0 0 0
Medium Priority 0 0 0 0 0 0 0 0 0 0 0
Low Priority 18 1 0 0 0 0 0 0 0 18 0
High Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Medium Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Low Priority 100% 5.6% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Grievances and Complaints Related to Project Benefits
Number 1 1 0 0 0 0 0 0 0 1 0
% 100% 1 0% 0% 0% 0% 0% 0% 0% 100% 0%
High Priority 0 0 0 0 0 0 0 0 0 0 0
Medium Priority 0 0 0 0 0 0 0 0 0 0 0
Low Priority 1 1 0 0 0 0 0 0 0 1 0
High Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Medium Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Low Priority 100% 100% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Grievances and Complaints Related to Project Benefits and Related to Females
Number 0 0 0 0 0 0 0 0 0 0 0
% 100% 0 NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN%
High Priority 0 0 0 0 0 0 0 0 0 0 0
Medium Priority 0 0 0 0 0 0 0 0 0 0 0
Low Priority 0 0 0 0 0 0 0 0 0 0 0
High Priority 100% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN%
Medium Priority 100% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN%
Low Priority 100% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN% NAN%
The GCLS was developed with the support of ACP-EU